RMA Module

RMA request module

Contact Details

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Invoice address

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Return address

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Preferred return method

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Instrument details

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Please read the following instruction for return

  1. Shipping address for return items is the following:
    UGO BASILE S.R.L.
    Via G. Di Vittorio, 2
    21036 GEMONIO
    VARESE – ITALY
    Phone : +39 0332 744574 – email : sales@ugobasile.com / service@ugobasile.com
  2. The return shipment must be accompanied by an invoice (DDT for Italy), indicating:
    DEFECTIVE INSTRUMENTS SENT BACK TO MANUFACTURER FOR EVALUATION, Euro XXX,XX (indicate an adequate amount, taking into consideration the instrument value and depreciation due to age)
    Indicate customs tariff code: 9027 8099
    Please submit draft of invoice to us before proceeding with the return shipment
  3. Pack the instrument with maximum care: if possible, use the original packing; if not available, pack the instrument or components in a sufficiently large box and surrounded with adequate packing materials/bubble wrap to protect it from damage during shipping. We will not be responsible for damages caused by insufficient package.
  4. Warranty repairs: the manufacturer warranty covers defects in materials and workmanship. Any unauthorized tampering will void the warranty.
  5. Non-Warranty repairs: there is a minimum 100 Euro evaluation fee on all non-warranty repairs, which will be added to any repair cost. Repair estimates will be sent after evaluating the instrument conditions.
  6. Product Decontamination: Ugo Basile will not accept delivery of any equipment that contains or is contaminated with hazardous substances. Please make sure all items are properly cleaned and decontaminated prior to returning to our facility. The returned product must not be radioactive, biologically active or dangerous to human/animal health and safety. Unclean or contaminated items will be rejected and returned at the customer’s expense.
On receipt of your request, our sales office will contact you and supply an RMA (return authorization). Please make sure to mention the RMA number on all shipping documents and on the external box.
You have to accept UB terms in order to proceed